Guide to Replying to A Complaint

This document contains important information to assist you in preparing a reply to the complaint.



  1. Read the Complaint: Please read the Complaint thoroughly before you start.

  2. Reply to the Allegations in the Complaint: Please write your Reply to the allegations listed in the Complaint. Indicate the things in the Complaint that you agree with or disagree with. When you disagree, provide your version of what happened, giving additional information when necessary to provide the full picture. If the complaint uses numbered paragraphs it is suggested you use corresponding numbers in your response. You may also sub-number, particularly if more than one "idea" is included within one sentence or paragraph. We need to know exactly what allegation you are replying to and what your reply is.

  3. Number your Responses: Please follow the numbering in the Complaint when writing your Reply. If it will make your Reply clearer, you may also sub-number, particularly if more than one “idea” is included within one sentence or paragraph. We need to know exactly what allegation you are replying to and what your reply is.

  4. Provide Documents: If there is something written down which supports what you say in your Reply please provide us with a copy (and retain the originals in a safe place). For example, there may be a difference of opinion as to how many hours an employee worked. Tell us what the hours were, and provide the time sheets to corroborate this.

    If you believe that the Complainant has documents that may assist in the investigation, please let us know and indicate what those documents may be.

  5. Provide a List of Witnesses: If there are people who you believe are able to support what you say in your Reply (because of what they saw, heard or were told), please provide their names, phone numbers and addresses, if available to you. Also provide a brief note as to what each of the suggested witnesses may be able to say. Also, provide a brief note as to what relevant information each of the suggested witnesses may be able to provide.

  6. Read it Over: Before you send us your Reply please read it over to ensure that you have responded to each and every point in the Complaint.

  7. Submit to the Commission before the Deadline: Submit your reply and any additional documentation to the Commission as soon as possible and no later than the deadline set out in the cover letter. Keep a copy of the Reply and documentation for yourself. If you have questions about the deadline, contact George Sarides, Assistant Director, at 204-945-5815.

  8. How to Submit the Reply: Keeping a copy for yourself, please send your Reply electronically in Word format to hrc@gov.mb.ca (attachments to the Reply need not be in Word format) or by mail to:

    Attention: Replies
    Manitoba Human Rights Commission
    7 – 175 Hargrave Street
    Winnipeg, MB R3C 3R8


Additional Considerations

Writing Style
We are not concerned with your writing style, just with getting all of the relevant information.

Uncertain Whether to Include Any Information or Documents?
Give thought to whether it relates to the Complaint or Reply and how. If you are of the view that it is related, send it to us and tell us why you think we should look at it. If you have questions about what to include in your Reply, contact Karen Sharma, Manager of Investigation & Policy Development, at 204-945-3010.

Don’t Destroy Anything
Documents, papers, e-mails, records, answering machine messages etc. that may relate to the investigation.

Please note that the Reply (without attachments) will be forwarded to the Complainant, but any information identifying third parties will be omitted.