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Education & Resources

Person with service animals and the human rights code


fact Sheet 

A service animal is trained to assist a person with a disability. The work or task(s) performed by a service animal must be directly related to a person’s physical or mental disability. Animals that provide comfort and companionship and that are not trained to assist with a person’s disability, are not service animals.
  • A person with a service animal has the right to enter a restaurant, store or other place where the public, customers or guests are generally allowed, including transportation such as buses and taxis.
  • Users of service animals have a visible or an invisible disability.
  •  A service dog usually has an identifying harness.  If a business operator is not sure if animal with a customer is a service animal or a pet, they may ask if the animal is required due to a disability.
  • No one should interact with or feed a service animal unless they are given permission by the service animal owner to do so.
  • “No pet” policies must not be applied to service animals. Hotel/motel operators/landlords should not require a deposit or charge a cleaning fee for a service animal, even where such deposits or fees are required for pets. 
  • The preference of other customers is not a valid reason to restrict service to a customer with a service animal.
  • A person with a service animal has responsibilities including controlling the animal



    Human Rights Seminars

    Learn more about sessions scheduled in your area.



    Learn more about things like discrimination against persons with disabilities who use service animals, discrimination on the basis of gender identity and the principles of reasonable accommodation.


    30 years of The Human Rights Code

    Read more about the human rights milestones over the last 30 years of The Human Rights Code in Manitoba.