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Education & Resources

Person with service animals and the human rights code

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fact Sheet 

 
A service animal is trained to assist a person with a disability. The work or task(s) performed by a service animal must be directly related to a person’s physical or mental disability. Animals that provide comfort and companionship and that are not trained to assist with a person’s disability, are not service animals.
 
  • A person with a service animal has the right to enter a restaurant, store or other place where the public, customers or guests are generally allowed, including transportation such as buses and taxis.
  • Users of service animals have a visible or an invisible disability.
  •  A service dog usually has an identifying harness.  If a business operator is not sure if animal with a customer is a service animal or a pet, they may ask if the animal is required due to a disability.
  • No one should interact with or feed a service animal unless they are given permission by the service animal owner to do so.
  • “No pet” policies must not be applied to service animals. Hotel/motel operators/landlords should not require a deposit or charge a cleaning fee for a service animal, even where such deposits or fees are required for pets. 
  • The preference of other customers is not a valid reason to restrict service to a customer with a service animal.
  • A person with a service animal has responsibilities including controlling the animal

                                                                                                  


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    Human Rights Seminars


    Learn more about sessions scheduled in your area.

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    Guidelines


    Learn more about things like discrimination against persons with disabilities who use service animals, discrimination on the basis of gender identity and the principles of reasonable accommodation.

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    30 years of The Human Rights Code

    Read more about the human rights milestones over the last 30 years of The Human Rights Code in Manitoba.